For People & Operations Leaders at Scaling Companies

I build the human operating system your HR tools assumed already existed.

You bought the performance platform, the engagement survey, the OKR tool. They produced dashboards - not behavior change. Because software automates a human layer that, in most scaling companies, was never actually built: clear tensions named, decision rights agreed, conflict that stays productive. I build that layer with your leadership team - and I hold them to it.

Diagnose. Two reads of the system before anyone is in a room.Shift. One signed agreement. Hold. 180 days of follow-through.
Riccardo Mazzolo facilitating a leadership session

A Quiet Diagnostic

Do you recognize yourself in any of these?

  • The founder or CEO is still in every decision - and everything waits on one inbox.
  • You bought the tools. The dashboards look fine. Nothing actually changed.
  • You tripled the team, and your first-time managers are quietly drowning.
  • The strategy is clear in the boardroom and invisible in the room where the work happens.
  • People say yes in the meeting, then something else outside it.
  • Senior people are leaving exactly when you need speed the most.

These aren't six problems. They're one - a human operating system that never scaled with you. And, unlike a feeling, it can be measured.

What It Costs to Leave It

This isn't a soft cost. It's a leak in execution.

€40-80K

The cost to replace a single regretted senior exit.

Before the hit to roadmap, knowledge, and revenue.

€100K+

What a dormant alignment problem costs once you let it run a year.

When it surfaces in attrition, reorgs, and a strategy that didn't execute.

10×

The real risk isn't wasting the tool budget. It's multiplying it.

Through reorgs, rework, and churn on an unresolved human layer.

People spend is not a soft cost. It is a driver of execution - and right now it's leaking.

Why Most Interventions Don't Hold

Most fixes start in the wrong place. They redesign the org chart, run a strategy offsite, or roll out another tool. The founder nods, leaves the room, and within two weeks is back in every decision. The structure changed. The system didn't.

Because the real problem isn't operational. It's relational and identity-based: the founder's sense of control is fused with the company's sense of safety. Until that fusion is made visible - named, not blamed - no process fix will hold.

I start where everyone else skips: the human layer underneath the tools. Once that layer exists, your tools stop being a graveyard and start doing what they were built to do.

Read the full thinking

The Method

Three phases. One system.

01
4 weeks, fully async

Diagnose

Two reads of the system, before anyone is in a room together. The LCI Team - a 12-dimension diagnostic of leadership-team health. Two weeks, board-grade data.

Then Reboot Map: each leader privately maps what is anchoring them and what is straining them. No one has seen anyone else's data yet. That's deliberate - it builds the safety the group work depends on.

02
2-day session

Shift

The leadership team - founder included - enters a structured session. Converge on the few strengths and weaknesses that actually matter. Diverge to brainstorm a cultural pact worth signing - in their own words.

Converge again to define decision rights and goals: who owns what, how conflict gets handled, what each person commits to changing in the next 90 days.

Everyone signs. Including the founder.

03
6 months

Hold

A signed agreement without follow-through is just another offsite. Over three to six months we hold the pact in place - a steady cadence of check-ins and a written record of what held, what slipped, what got renegotiated.

At the end, we re-measure against the baseline. The before/after delta is the proof.

The follow-through is built into the price - not sold as an add-on.

What You Leave With

Deliverables, not an experience.

01A signed, co-owned operating agreementDecision rights and conflict rules in plain language, written by the people they bind.
02A founder no longer in every decisionAnd senior hires finally doing the jobs you hired them for.
03A board-ready before/after deltaHere's what we said, here's what we committed to, here's what moved in 90 days. Not hand-waving about culture.
04Tools that finally workYour performance and engagement platforms sitting on top of real agreements, so behavior actually shifts.

Not a strategy. Not team building. A new set of rules everyone in the room wrote, owns, and signed.

Who I've Worked With

British American Tobacco
Insiel Mercato
MOLO17
DITEDI
TechItalia Lab

17 years across enterprise and founder-led companies, at very different stages.

"I had the chance to work with Riccardo in his framework. I personally facilitated workshops using the methodology he created - and I appreciated it. I also used his framework for a scientific study on the quality and speed of decision-making in teams, accepted for publication in the European Management Journal."
Guido Bortoluzzi
Guido Bortoluzzi
Full Professor of Management, University of Trieste
"Riccardo's outstanding skills in workshop facilitation and design thinking consistently made a significant impact. His ability to create engaging, collaborative and focused environments ensured that teams could navigate complex challenges with confidence and clarity."
David de Santiago
David de Santiago
Digital Business Leader (ex-AWS, Microsoft, Oracle)
"Riccardo helped us assess Talentware's cultural growth needs and then tailored a strategic workshop for us. Our team appreciated how quickly we were able to diverge and converge on complex topics, leveraging our collective wisdom in an energetic and engaging way."
Ismet Balihodzic
Ismet Balihodzic
Founder & CPO, Talentware (ex-Bain)

I work in partnership with Carlo Fontana Giusti (Facilitation Zone, ex-McKinsey) and Tim Leake (Let's Lightbulb, ex-Saatchi & Saatchi) - bringing enterprise-grade method to companies at scaling stage.

Riccardo Mazzolo

Why Me

I don't come from the consulting world. I come from yours.

Seventeen years as a developer, product owner, and innovation lead - including a £3M innovation portfolio inside a FTSE 100. I've lived through the stuck meetings, the strategy that didn't land, the conflicts no one named but everyone felt.

I use that perspective to facilitate the conversations that matter, and to measure what changes after.

More about me

Let's start with a conversation.

The first step is a working diagnostic - a structured 30-45 minute conversation where we locate where your leadership system is actually stuck. You leave with a clearer picture whether or not we end up working together.

Book a working diagnostic